We work with families at risk of losing their housing to prevent homelessness.
Community of Hope’s Homelessness Prevention Program works to stabilize families at risk of becoming homeless through specialized services and connection to other community resources.
All families must be referred from the Virginia Williams Family Resource Center. Clients are usually living temporarily with a friend or relative, and have often moved frequently. Clients find themselves on the brink of homelessness and come seeking any assistance available to stay stably housed.
Community of Hope helps prevent clients from losing their homes and entering the shelter system through effective targeting of


Our Supportive Services Include:
Our case managers serve as supporters and advocates for clients – helping them identify their goals and design detailed plans with realistic timelines. Wide-ranging supportive services include:
- Case management
- Mediation services
- Financial assistance
- Budgeting and financial management
- Rental and utility assistance
- Referral for legal services
The Homelessness Prevention Program, through expert case management and mediation services, helps families stay stably housed and allows them to remain connected to their family and community support systems.
If you know a family encountering a housing crisis that they cannot resolve on their own, they can access homelessness prevention advice and program assistance referrals exclusively through the Virginia Williams Family Resource Center, the central intake for DC’s coordinated homelessness assistance system for families.
Access to these services comes through referrals from the Virginia Williams Family Resource Center, the central intake for DC’s coordinated homelessness assistance system for families with children.
We believe that the well-being of our team members is important. We provide support and programs that help our employees and their families thrive. If you are a family in need of these services, please visit:
We are not able to directly place families and individuals into any of our programs. We can provide assistance to access other local resources and programs. For more information, please contact our Bellevue Family Success Center.
24-Hour Access Helpline: 1.888.793.4357
DC Food Finder is an interactive web resource to help DC residents find free and low-cost meals and groceries, places to apply for and use food assistance benefits, farmers markets and other food resources.
Department of Housing and Community Development web site, individuals can browse up-to-date, detailed listings to find properties available for rent and for sale that meet their housing needs. Property managers can use the service to list available units and showcase features.
If you are seeking assistance paying overdue rent, call or go to one of the four DC providers of Emergency Rental Assistance Program (ERAP):
Catholic Charities
220 Highview Place, SE
202.574.3442
Salvation Army
1434 Harvard St, NW
202.332.5000 and
3101 MLK Jr. Ave, SE
202.561.2000
Community Partnership for the Prevention of Homelessness
920-A Rhode Island Ave, NE
202.724.4208
Housing Counseling Services
2410 17th St, NW, Suite 100
202.667.7006
Housing Questions
Community of Hope has several housing programs, serving both families and individuals. The programs that serve families include Homelessness Prevention, Short Term Family Housing (The Triumph), Rapid Rehousing, and Permanent Supportive Housing. The programs that serve individuals include Bridge Housing (The Bridge at Girard and Hope Apartments) and Permanent Supportive Housing.
Community of Hope’s Homelessness Prevention Program works to stabilize families at risk of becoming homeless through specialized services and connection to other community resources. Families accessing Homelessness Prevention services have a place to stay for one to 30 nights and work with the case managers to find stable housing.
All families must be referred through the Virginia Williams Family Resource Center located at 920 Rhode Island Ave NE.
For more information on the Homelessness Prevention Program and other assistance please visit this website: https://dhs.dc.gov/page/how-access-short-term-family-housing
Short Term family housing is a temporary solution for families experiencing homelessness. The Triumph, Community of Hope’s Short Term Family Housing program, offers a safe place for families entering homelessness to stay while they get back on their feet. We offer short-term housing with 24-hour support for up to 50 families.
All families must be referred through the Virginia Williams Family Resource Center located at 920 Rhode Island Ave NE.
For more information on Short Term Family Housing and other assistance please visit this website: https://dhs.dc.gov/page/how-access-short-term-family-housing
If you are in need of immediate shelter, call the Shelter Hotline at 202-399-7093 or dial 311.
Rapid Rehousing, also known as the Family Stabilization and Rehousing Program (FRSP), is a time limited housing subsidy with case management program that helps families who have experienced homelessness get access to resources and work on goals in order to increase housing stability. Families rent apartments throughout the city and work with case managers on their housing stability, employment, and/or education goals, and also work to get connected to community resources that will help them maintain stability after the subsidy ends. Community of Hope’s Rapid Rehousing program serves up to 400 families at any time.
Families are referred to Rapid Rehousing through either Short- Term Family Housing or Homelessness Prevention.
For more information on Rapid Rehousing and other assistance please visit this website: https://dhs.dc.gov/page/family-re-housing-stabilization-program%C2%A0%C2%A0
Permanent Supportive Housing is a long-term housing subsidy and case management program for families and individuals who have a chronic disabling condition, limited earning potential, and a need for case management services. The Permanent Supportive Housing program offers a long-term subsidy and intensive in-home supportive services to help each family and individual find and maintain a stable home. Community of Hope offers both Tenant-based and Project-based programs and serves up to 162 families and ??110 individuals.
Families and Individuals access Permanent Supportive Housing through the Coordinated Assessment and Housing Placement system.
For more information on Family Permanent Supportive Housing please visit this website: https://dhs.dc.gov/page/permanent-supportive-housing-individuals-and-families-project-based-tenant-based-local-veterans
For more information on Individual Permanent Supportive Housing please visit this website: https://dhs.dc.gov/page/housing-resources-individuals
Families are referred to Rapid Rehousing through either Short- Term Family Housing or Homelessness Prevention.
For more information on Rapid Rehousing and other assistance please visit this website: https://dhs.dc.gov/page/family-re-housing-stabilization-program%C2%A0%C2%A0
Bridge Housing is a short-term shelter program for individuals who have been matched to permanent housing but have yet not found an apartment. Community of Hope has two Bridge Housing programs, Girard Street and Hope Apartments, that serve up to 6065 individuals. These programs allow for outreach and permanent housing case managers to work alongside the shelter case managers and the individual to quickly help them complete the subsidy application and find stable housing.
Individuals access Bridge Housing by referral from the Department of Human Services.
For more information on programs for individuals, or if you are in need of shelter please visit this website: https://dhs.dc.gov/page/shelter-and-day-centers or call the Shelter Hotline at 202-399-7093 or dial 311.
General Medical Questions
Community of Hope has taken many steps to ensure the health and safety of our patients, clients, staff, and community. Read more here.
No. You must first come in for your new patient appointment to meet the provider and then we can schedule a physical.
You may make refill requests using the patient portal at any time. You can also reach our prescription refill line by calling the main number and following the prompts. Please leave a message with the following information: Your name, birth date, phone number, medication needed, pharmacy name and phone number. For diabetic supplies, include the type of glucometer you currently use.
Let the receptionist know that you wish to sign up for the Patient Portal and we will send instruction to your email account. Once you have set up a username and login, you can also use an easy app to access the Portal from your smart phone or the internet. Search for the Healow app. You can also access the Patient Portal from our website.
The portal will help you recover a lost password or login. You can also contact a receptionist for help.
We are committed to providing quality information and services to Limited-English Proficient individuals. We understand that accurate communication is essential to providing meaningful and competent care. All language services will be provided free of charge.
La clínica Community of Hope Health Services está dedicada a ofrecer información y servicios de alta calidad a las personas que no tengan dominio del inglés. Comprendemos que la comunicación precisa es esencial para proveer un cuidado médico competente y eficaz. Todos los servicios lingüísticos se ofrecerán sin costo alguno.
We often have live interpreters for Spanish and Amharic. In addition, we are able to accommodate any language via the Language Line services.
Most insurance plans require a referral for specialty care. Referrals must be requested and approved by your Community of Hope provider. If you come in for a visit, we will have the referral ready for you before you leave. If you send a message via the patient portal to your provider, let your provider know if you prefer to pick it up or have it mailed. Make sure to give your provider your correct telephone number and address. Once your referral is complete, you will be notified. Referrals may take approximately one week to process and complete.
To request medical records, please ask a receptionist for a Release of Information form or request one through Patient Portal. Once you complete and sign the form, our medical records specialist will process your request within 30 days. If you are calling from another provider’s office, please fax the request to 202.232.8494.
To request medical records, please ask a receptionist for a Release of Information form or request one through Patient Portal. Once you complete and sign the form, our medical records specialist will process your request within 30 days. If you are calling from another provider’s office, please fax the request to 202.232.8494.
Community of Hope wants to ensure that every young adult has access to accurate information about their sexual health. Same day and confidential appointments are available for adolescents and young adults ages 12-24. Services include: general medical care, pregnancy testing, counseling, STD and HIV testing, HPV vaccine, and birth control. Our counselors will help you make a decision that is right for you. IUD’s and implants are available for teens aged 12-19 years old free of charge.
Please read our Notice of Privacy Practices here.
Each of our health centers is a community health center, also called a Federally Qualified Health Center (FQHC). That means that we are a part of a national network of community health centers funded in part by the federal government to make sure that high quality health care is available to everyone. We also receive our malpractice insurance from the federal government through the Federal Torts Claims Act. Community of Hope is fully deemed in this program. More information on FQHCs is available here.
Insurance Questions
For emergencies or if you feel that you are in danger or if you feel like hurting someone else, please dial 911 or contact the Department of Mental Health 24-Hour Access Helpline at 1.888.793.4357.
During the daytime, you can call or visit us to see a counselor who can help talk you through the crisis and evaluate your options, which may include counseling or medication. Community of Hope offers counseling services, as well as short term crisis support.
We provide prenatal and pediatric care at all three of our healthcare centers!
Patients receiving prenatal care have a variety of options to consider, which are partially influenced by their type of insurance. Your provider can talk through your preferences and arrange care that works for you and your family. When under the care of one of our midwives, you will have the option to deliver at our birth center or at Washington Hospital Center. Learn more about our birthing services.
Hours and Location Questions
Community of Hope offers “open access” scheduling for medical visits and regular dental cleanings and exams. This means that we will schedule your visit the same day that you call or within three days. Our patients find this very convenient. We will also call to remind you when it is time to schedule a follow up appointment, so you can plan a visit that is convenient for your schedule.
If you are an established medical patient and need to speak with a provider after hours about an urgent issue, call your regular site number and an operator will take a message to be sent to our on-call provider. The on-call provider will give you medical advice and next steps. If your condition is life-threatening, please call 911 or head to the nearest emergency room. This service is not available for individuals who have not yet been seen at our offices. Please note that the on-call provider cannot schedule appointments, refill medications or review your lab results. If you sign up for the online patient portal, you can handle these items at your convenience.
Established patients can get their TB tests. TB tests are given until 4:00 PM every day except Thursdays and before long weekends. Once you receive your TB test, you must come back to have it read 2-3 days later.
Learn more about stories of healing, hope and transformation from our Community of Hope voices, clients and partners