Changes to Community of Hope Health Services due to COVID-19 during DC's Stage One reopening plan (updated June 8th):
Health Center Patients
- New Protocols to Keep Everyone Safer: You will see a lot of changes at your next visit! Click here to learn more about those changes.
- Telehealth Services: We are offering medical, dental, and counseling services all by telehealth. We want to partner with you to manage your health at home as much as possible during the re-opening process. More information about telehealth visits here.
- Medical Services: We are still asking all patients to call before coming to COH. We are providing more in person visits at the clinic, but we are seeing well patients and sick patients in different areas. We will prioritize seeing children to ensure that they are growing well and up to date on their shots. We will also provide birth control, chronic disease management and other visit which need to happen in person. If you have any questions, please call 202.540.9857 for advice.
- Walk-Up Testing for COVID-19 (Starting on Tuesday, June 16): COH is providing walk up tests for our patients and their family members at certain hours and days at our Marie Reed Health Center. We are working towards having similar expanded testing capacity at our Conway Health and Resource Center and will provide further details as to the start date once finalized. Please call about our testing services 202.540.9857
- Dental Services: COH is providing limited in person visits for those who have urgent dental problems. First, we will set up a visit with a dentist by video or phone to understand your problem and then decide whether to see you in person or not. We cannot see any patients who have symptoms of COVID-19 until they are tested or are feeling better. Please call 202.540.9862 to get advice.
- Emotional Wellness Services: COH will continue to provide counseling appointments by Zoom, Healow or telephone for now. We have set up a Helpline with licensed providers on standby to provide immediate short term support during this stressful time at 202.540.9857. We are still accepting new therapy clients. We may be able to provide medication remotely, depending on the situation.
Other changes to Community of Hope Wellness programs due to COVID-19 as of June 8th:
- COH is temporarily unable to offer CenteringPregnancy® visits in person to our prenatal patients due to coronavirus safety concerns. We may host some groups via Zoom based on interest.
- COH is still providing medication assisted treatment (suboxone and vivitrol) to patients who want to stop using opioids during COVID-19. If necessary, we can try a home induction. Call our main number for more information.
- All of our patients have been enabled to use our patient portal which helps with medical records, refill requests, lab results, and other useful patient information. Look for the email or call our main number for assistance. You can sign-in here.
- We want to be able to help you with paperwork during this emergency. Due to HIPAA, we have to be careful about how we handle your information. We will mail records to you and send them in a confidential email if you use email. Our portal can also help with this communication and you can get more information about that here. Please send a release of information form to us or call 202.540.9857.
- As we make lots of changes to our services, we still want to hear where we can improve- please call our Compliments and Complaints line at 202.470.3073.
There is more information below for our patients, especially for those in high-risk categories.
Community of Hope is following guidelines from the CDC and DC Health. DC Health reminds residents to take the same measures to prevent the spread of the flu and other viruses.
- Get your flu shot, and make sure the people around you do the same. COH has flu vaccine available. Call to let us know if you want a flu shot.
- Wash hands with soap and water for at least 20 seconds multiple times a day. If soap and water are not available, use alcohol-based hand gel.
- Cough or sneeze into a tissue and then throw the tissue away. If tissue is not available, use your elbow or upper sleeve. Cover your coughs and sneezes to prevent others from getting sick.
- Avoid touching your eyes, nose, or mouth. Germs spread this way.
- Keep surfaces clean by wiping them down with a household disinfectant.
- Stay home if you are sick to protect others from the cold, flu, or Coronavirus 2019.
Please call our call center at 202.540.9857 before you come to any location if you are having the following symptoms:
- Shortness of breath
Our team will call you to assess your symptoms and treat you over the phone. We will advise that you stay home if your symptoms are mild to moderate. This will help protect others from getting your virus and lower your exposure to other germs. We will give you self-care tips you can do at home. If we ask you to come to the clinic, we will give you a mask and move you quickly to a closed room to be assessed further. If your provider believes that you may have COVID-19, we will be able to do a test. Thank you for helping to keep yourself and the community healthy – and preventing new cases of the common cold, flu, and Coronavirus!
Further Information for Patients Are Higher Risk.
The US Centers for Disease Control (CDC) says that some people are at higher risk of getting very sick from this illness. This includes:
- Older adults
- People who have serious chronic medical conditions like:
- Heart disease
- Lung disease
People in this group are encouraged to avoid cruises and nonessential air travel. They are also encouraged to avoid large crowds. When you go out in public, keep away from others who are sick, limit close contact and wash your hands often. Try saying hello with a bow, an elbow bump, or a foot tap rather than a handshake or hug. To the extent possible, avoid touching high-touch surfaces in public places – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something. You can call COH for renewals of prescriptions and medical advice if you are worried about coming into the clinic.
Questions about how DC Health Link Plans cover COVID-19? Learn more here.
Thinking About Getting Tested for COVID-19 After Attending the Protests? Here Are Some Testing Sites Around DC.