Three years ago, Community of Hope opened our first in-house pharmacy — making it easier for patients to get the medications they need without additional barriers. Since then, the pharmacy has become a trusted part of care, offering convenience, savings, and a team that treats every patient with individualized support.
For Brian, a Community of Hope patient of 3 years, the pharmacy made a big difference in managing his health. “Picking up prescriptions used to mean long lines and long waits,” he says. Even when his medications were ready, the process felt “impersonal” and “more like a business than care.”
That changed when his Community of Hope doctor suggested he try our Community in-house pharmacy. Conveniently located along his daily commute, Brian was eager to give them a try. “It became a perfect circumstance,” Brian said. “I could stop by on my way to work, or have my medications shipped directly to my house.”
As someone managing diabetes, Brian often needs several prescriptions at once. Behind the counter, the pharmacy team worked with his doctor and insurance to prevent delays, provide specialized medications, and connect him with programs to save money.
“With my condition, I always try to stay up on my medicine, but even when I’m starting to run low, I can depend on the team to send a message to remind me and get it to me when I need it.”
What stood out most was the way he was treated. “It was the pharmacy care team’s geniality, they were so friendly and always smiles,” Brian said. “At one point, I said to myself, I’ve got to buy them lunch!” He laughed as he remembered surprising the staff with Chick-fil-A just to show how much he appreciated their kindness.
For Brian, the choice to stay was simple. “I could have transferred my medication anywhere. But I chose to keep them at Community of Hope because I could walk in, and boom. No long lines, no stress. Just friendly faces who know me and always remember me by name.”
Three years in, the pharmacy has become more than a place to fill prescriptions. It is a reminder that care can be personal, neighborly, and full of respect. As Brian put it, “The way Ms. P and Dr. Damon take care of me, I’ll always try to return the favor.”
