- Are there same-day appointments?
- I am a new patient. Can I get a physical on my first visit?
- What types of insurance do you take here?
- If I need to talk to a provider urgently after hours, what do I do?
- How do I get prescriptions refilled?
- How do I get school or other health forms completed?
- How do I sign up for the Patient Portal?
- What do I do if I can’t remember my password or login name for the Patient Portal?
- Which languages do you have translation services available for?
- When can I schedule a TB test?
- I need a referral to a specialist. What should I do?
- How do I get my medical records? How long does it take?
- Do you have special services for teens and young adults?
- My family or I am in emotional crisis. Who should I call?
- I’m pregnant! What services do you have available?
- How does Community of Hope keep my personal health information secure?
- What kind of health center is this?
Community of Hope offers “open access” scheduling for medical visits and regular dental cleanings and exams. This means that we will schedule your visit the same day that you call or within three days. Our patients find this very convenient. We will also call to remind you when it is time to schedule a follow up appointment, so you can plan a visit that is convenient for your schedule.
No. You must first come in for your new patient appointment to meet the provider and then we can schedule a physical.
If you are an established medical patient and need to speak with a provider after hours about an urgent issue, call your regular site number and an operator will take a message to be sent to our on-call provider. The on-call provider will give you medical advice and next steps. If your condition is life-threatening, please call 911 or head to the nearest emergency room. This service is not available for individuals who have not yet been seen at our offices. Please note that the on-call provider cannot schedule appointments, refill medications or review your lab results. If you sign up for the online patient portal, you can handle these items at your convenience.
You may make refill requests using the patient portal at any time. You can also reach our prescription refill line by calling the main number and following the prompts. Please leave a message with the following information: Your name, birth date, phone number, medication needed, pharmacy name and phone number. For diabetic supplies, include the type of glucometer you currently use.
The student must be a current patient to have school forms filled out. Please schedule an appointment if the child must have a physical to complete the form. If the student has already had a physical from one of our providers within the required time frame (as mandated by DC Public Schools), the form may be dropped off to a medical receptionist. Please allow 7-10 days for your child’s forms to be completed.
Adult patients who have not had a physical in the past 12 months must schedule an appointment for a physical. You can bring any forms to complete at the visit. If you have had a recent physical, the required forms may be left with a receptionist. Please allow 7-10 days for your forms to be completed.
Let the receptionist know that you wish to sign up for the Patient Portal and we will send instruction to your email account. Once you have set up a username and login, you can also use an easy app to access the Portal from your smart phone or the internet. Search for the Healow app. You can also access the Patient Portal from our website.
The portal will help you recover a lost password or login. You can also contact a receptionist for help.
We are committed to providing quality information and services to Limited-English Proficient individuals. We understand that accurate communication is essential to providing meaningful and competent care. All language services will be provided free of charge.
La clínica Community of Hope Health Services está dedicada a ofrecer información y servicios de alta calidad a las personas que no tengan dominio del inglés. Comprendemos que la comunicación precisa es esencial para proveer un cuidado médico competente y eficaz. Todos los servicios lingüísticos se ofrecerán sin costo alguno.
We often have live interpreters for Spanish and Amharic. In addition, we are able to accommodate any language via the Language Line services.
Established patients can get their TB tests. TB tests are given until 4:00 PM every day except Thursdays and before long weekends. Once you receive your TB test, you must come back to have it read 2-3 days later.
Most insurance plans require a referral for specialty care. Referrals must be requested and approved by your Community of Hope provider. If you come in for a visit, we will have the referral ready for you before you leave. If you send a message via the patient portal to your provider, let your provider know if you prefer to pick it up or have it mailed. Make sure to give your provider your correct telephone number and address. Once your referral is complete, you will be notified. Referrals may take approximately one week to process and complete.
To request medical records, please ask a receptionist for a Release of Information form or request one through Patient Portal. Once you complete and sign the form, our medical records specialist will process your request within 30 days.
Community of Hope wants to ensure that every young adult has access to accurate information about their sexual health. Same day and confidential appointments are available for adolescents and young adults ages 12-24. Services include: general medical care, pregnancy testing, counseling, STD and HIV testing, HPV vaccine, and birth control. Our counselors will help you make a decision that is right for you. IUD’s and implants are available for teens aged 12-19 years old free of charge.
For emergencies or if you feel that you are in danger or if you feel like hurting someone else, please dial 911 or contact the Department of Mental Health 24-Hour Access Helpline at 1.888.793.4357.
During the daytime, you can call or visit us to see a counselor who can help talk you through the crisis and evaluate your options, which may include counseling or medication. Community of Hope offers counseling services, as well as short term crisis support.
We provide prenatal and pediatric care at all three of our healthcare centers!
Patients receiving prenatal care have a variety of options to consider, which are partially influenced by their type of insurance. Your provider can talk through your preferences and arrange care that works for you and your family. When under the care of one of our midwives, you will have the option to deliver at our birth center or at Washington Hospital Center. Learn more about our birthing services.
Please read our Notice of Privacy Practices here.
Each of our health centers is a community health center, also called a Federally Qualified Health Center (FQHC). That means that we are a part of a national network of community health centers funded in part by the federal government to make sure that high quality health care is available to everyone. We also receive our malpractice insurance from the federal government through the Federal Torts Claims Act. Community of Hope is fully deemed in this program. More information on FQHCs is available here.