Do you have question about Community of Hopes’ health services? Are you wondering when the clinic is open or what time our walk-hours are? We address this any many other questions in this section of the website.If you don’t see the answer you are looking for please contact us at (202) 232-9022 or clinicinfo@cohdc.org.

When is the clinic open?
What are the walk-in hours?
What is your fax number?
If I need to talk to a provider urgently after hours, what do I do?
How do I make an appointment?
How do I get prescriptions refilled?
How do I get school forms completed?
What types of insurance do you take?
What if I don’t have insurance?
Which languages do you have translation services available for?
Do you have special services for teens and young adults?
When can I schedule a TB test?
I need a referral to a specialist. What should I do?
How do I get my medical records?  How long does it take?
My family or I am in emotional crisis.  Who should I call?
I am a new patient. Can I get a physical on the first visit?

When is the clinic open?
 
The health clinic hours are: Monday/Thursday/Friday 8:30 am – 5:00 pm; Tuesday/Wednesday 8:30 am - 8:00 pm. The dental clinic hours are: Monday/Thursday/Friday 8:30 am – 5:00 pm; Tuesday/Wednesday 8:30 am - 7:00 pm. Back to Top
 
What are the walk-in hours?
 
Patients are encouraged to call ahead to schedule an appointment.  Same day appointments are often available. Walk-ins are for established patients only.  All walk-ins will be evaluated by our nursing staff to determine the nature and severity of their condition; patients will be seen based on need and availability of time. Physicals are NOT done on a walk-in basis.
 

Walk-in for dental services is only for emergency cases. Walk-in hours for the dental clinic are: 8:30 am – 9:00 am and 12:30 pm – 1:00 pm. Only x-rays, examinations and any needed medication are provided. Only two emergency patients are accepted in the morning and two in the afternoon. We do not do extractions or perform any difficult procedures during these hours. Patients can then be scheduled for a full appointment. If necessary, we will refer patients out. Back to Top

What is your fax number?
 
Our fax number is (202) 232-8494. Back to Top
 
If I need to talk to a provider urgently after hours, what do I do?
 
If you are an established patient and need to speak with a provider after hours, call 202-213-1622 to reach the provider on call. If your condition is life-threatening, please call 911 or head to the nearest emergency room.  This service is not available for individuals who have not yet been seen at the clinic. Back to Top
 
How do I make an appointment?
 
Please call (202) 232-9022 or email clinicinfo@cohdc.org for an appointment.  Press #1 for English or #2 for Spanish. Press #1 to schedule a medical appointment with the receptionist, or press #3 to schedule a dental appointment. The operator is available by pressing #0. Back to Top

 
How do I get prescriptions refilled?
 
At least 2 weeks before your prescription runs out, have your pharmacy fax a refill authorization to the clinic. Or you may call the clinic’s prescription refill line at (202) 232-9022 to place a refill request or to order diabetic supplies. Press #1 for English or #2 for Spanish, then listen for the prompts to be connected to the refill line. When prompted, leave a message with the following information: Your name, birth date, phone number, medication needed, pharmacy name and phone number. For diabetic supplies, include the type of meter you currently use. Back to Top

How do I get school forms completed?
 
The student must be a current patient to have school forms filled out. Parents must schedule an appointment if a student must have a physical to complete the school form. If the student has already had a physical from one of our providers within the required time frame (as mandated by DC Public Schools), the school form may be dropped off to the medical records department. Please allow 7-10 days for your child’s physical forms to be completed.
 
Adult patients who have not had a physical in the past 12 months must schedule an appointment for a physical. You can bring any forms to your provider to complete at that time. If you have had a recent physical, the required forms may be left with the medical records department. Please allow 7-10 days for your physical forms to be completed. Back to Top
 
What types of insurance do you take?
 
We accept the following insurances:
 
Medical Insurance accepted: Medicare, DC Medicaid, DC Alliance, Maryland Medicaid, Amerigroup (Maryland Medicaid), Bravo (Medicare Advantage Plan), Chartered Health Plan, Unison Health Plan, Aetna, Cigna, United Healthcare Group, and Carefirst BC/BS
 
Dental Insurance Accepted: DC Medicaid, DC Alliance, DC Healthy Smiles, DentaQuest, Quality Plan Administrator, Aetna (capitation only), Doral
 
Behavioral Health Insurance Accepted:DC Medicaid, Medicare and Beacon Health Strategies
 
Please call (202) 232-9022 or email clinicinfo@cohdc.org for more information. Back to Top

 
What if I don’t have insurance?
 
Payment plans and a sliding fee scale are available. If you need to sign up for the sliding fee scale, please contact the Enrollment Specialist at (202) 232-9022, ext. 226 or clinicinfo@cohdc.org before scheduling an appointment. Back to Top
 
Which languages do you have translation services available for?
 
We are able to accommodate any language either via a live interpreter or through the Language Line services. Back to Top
 
Do you have special services for teens and young adults?
 
The teen clinic is a confidential primary healthcare service for DC residents ages 13-24. It is held every Tuesday from 3:00 pm – 7:00 pm. Walk-ins and appointments are available.  Please bring a picture ID (school ID is ok). Services include: general medical care, pregnancy testing, counseling, and prenatal care, STD and HIV testing, contraception, school and sports physicals, and health classes and discussions. Back to Top

 
When can I schedule a TB test?
 
TB tests are given every day except Thursdays and before long weekends. Once you receive your TB test, you must come back to have it read 48-72 hours later. Back to Top

 
I need a referral to a specialist. What should I do?
 
Most insurance plans require a referral for specialty care. Referrals must be requested and approved by your Community of Hope provider – let your provider know if you prefer to pick it up or have it mailed. Make sure to give your provider your correct telephone number and address. Once your referral is complete, you will be notified. In most cases, referrals take approximately one week to process and complete. Back to Top

 
How do I get my medical records?  How long does it take?
 
Please have your provider contact our medical records department at (202) 232-9022. If you wish to request the records yourself, you must fill out a request in person and you will be charged. Medical record requests are usually completed within 5-7 days. Make sure to include a valid telephone number and mailing address with your request. Individuals requesting their own records must pick them up once available. Back to Top
 
My family or I am in emotional crisis.  Who should I call?
 
Please dial 911 or contact the Department of Mental Health 24-Hour Access Helpline at 1 (888) 793-4357. Back to Top
 
I am a new patient. Can I get a physical on my first visit?
 
No. You must first come in for your new patient appointment to meet the provider. After this visit, the provider will request an appointment for a physical be scheduled. Back to Top